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Last updated 28 October 2026
How refunds work
To confirm a trip you pay a 30% deposit, and the balance is due on arrival. If you cancel, the refund depends on how long before the start of your trip you tell us:
- 7 days or more before your trip starts: full refund of your deposit.
- 3 to 6 days before: 50% of your deposit refunded.
- Within 48 hours of the start: no refund.
How to cancel
Tell us in writing, by email to tourstayari@gmail.com or on WhatsApp to +254 710 368 954. The date we receive your message is the date we use to work out your refund.
Changing your dates instead
If you would rather move your trip than cancel it, tell us as early as you can. Where the lodges and providers allow it, we treat this as a change, not a cancellation, and carry your deposit over to the new dates. Any extra costs from providers, or a change in price, will be in your updated quote.
No-shows and unused services
If you do not arrive for your trip, or leave it early, there is no refund for the days or services you do not use, such as nights, game drives, meals or transfers. This is one reason we recommend travel insurance that covers cancellation and interruption.
Costs we cannot get back
Some costs paid on your behalf, such as certain park permits and domestic flights, may not be refundable by the provider. If your trip includes any, we will tell you before you pay.
Refund payments
We return refunds by the method you paid with, where possible. Transfer charges from banks or payment services may apply.
If we cancel
If we have to cancel your trip for reasons within our control, you get a full refund of what you have paid us. If something outside anyone's control stops the trip, such as severe weather or official travel restrictions, we will offer new dates or the closest alternative we can arrange.